Started in 2006, Vox Connect is a complete Managed IT Service Provider that provides reliable and affordable IT Support to small businesses and non-profits. Our Care-Free Technology Services are designed to provide you with 24/7 peace of mind, freeing you to focus on running your business more efficiently and affordably. In essence, we are an outsourced IT department for small companies with 10-50 computer users.
We guarantee customers that our Support Engineers answer calls, not a receptionist, and we are one of the very few IT Service Providers in the region that offers a 60-Day 100%, no hassle, money back guarantee on our flat rate service plans.
Our story: we opened our doors in 2006 under the name Advanced Networks Corp. with the goal of providing the best customized cloud based VoIP Phone Service for small business. While working with many small business owners and CEOs to deliver and implement our cloud based phone system solution, I realized that most small business and non-profits do not have the resources, the knowledge or the desire to manage their IT infrastructure and to navigate the increasingly complex landscape of cyber-security. Bringing over 17 years of IT and Telecom experience and over 10 years of business experience to the table, I knew that we can bring even more value to our customers by providing them with complete IT Solutions and Technology Services.
In 2015, we re-branded as “Vox Connect” and completely revamped our core services that now incorporates Managed IT Services, Network Management, 24/7 IT Help Desk, Business Continuity and Disaster Recovery, IT Security, Cloud Solutions and VoIP Phone Services. As a complete technology solution provider, we are now a one stop shop for the technology needs of small businesses and non-profit agencies in the Chicago area.
7 Important Reasons Why You Should Choose Vox Connect Over The Dozens Of IT Services Companies In Chicago
In the Chicago metropolitan area, there are dozens of IT services companies you can call for support. The question is, who can you TRUST to actually DO the job right? Make the wrong choice, and you could end up paying thousands of dollars for IT support and STILL be frustrated with ongoing technical “glitches,” extended downtime, slowness and possibly even critical data loss or security breaches. If you don’t want that kind of stress in your life, then you should ONLY call us. Here’s why…
Vox Connect has been serving small business and non-profits since 2006. Our founder, Claudiu Cionca, brings the wealth of knowledge and experience of nearly 20 years in managing IT and VoIP Solutions for business.
2.) Certified Experts Supporting Your Business
We have partnered with Continuum to deliver you a best-in-class Help Desk solution that already supports 56,000 users with exceptional satisfaction rates. You can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems. Out technicians answer your calls, not a receptionist, and can be contacted via live chat, phone or email.
3.) We Don’t Cut Corners
Our best clients are the ones who want things done RIGHT the first time so they don’t have to deal with do-overs and wasted time. They would rather invest a bit more in the right tools, technology and infrastructure up front than try to save every penny. That’s not to suggest that our best clients are foolish in their budgets and spending—just the opposite. They simply know that a quality system and the right plan are far more important than saving a couple of bucks.
4.) Ridiculously Fast Response To Our Clients
We Have Ridiculously Fast Response To Our Clients. We know that with so many pressing deadlines and demands on your time, you need someone who will just get things done right and fast. In fact, that’s why our service plans are designed to take complete responsibility for everything IT-related in your business. Our #1 goal is to minimize your involvement in any technical problems and eliminate anything that would slow down productivity and progress.
5.) No Finger Pointing Or Blame Game
You won’t hear us telling you “that’s not our problem,” “we can’t handle that for you” or “you’ll have to call XYZ company to get that problem resolved.” We simply get it done and don’t quibble over who caused it or whose problem it is. If you’re the kind of CEO who just wants to have everything handled, we’re ideal for you. However, if you are the kind of person who wants to try to maintain part of your IT systems on your own to save a bit of money and only call us in when you run into a roadblock or problem you can’t resolve, then we won’t be an ideal fit for you.
6.) Absolute 100% Satisfaction is Our Guarantee
We spend the time necessary to get to know your business, your budget and just what you expect, and to then give you the IT services you want, not just what we want. Our IT consulting and technology support services will give you the satisfaction you deserve. We will bend over backwards to make you happy with our IT management & network support services
7.) Expect Accuracy With Our Billing
Your invoice will be accurate and completely spelled out – guaranteed. All IT management services charges are pre-approved by you, you’ll always know what you are paying for.
When you combine our proactive approach with our high touch client communication, it is easy to understand why our clients come to view us as their trusted advisor. They know they can rely on Vox Connect Technology Solutions to make the right call regarding the technologies that keep their respective businesses growing.
Free, No Cost, No Obligation IT Assessment
All New Partnerships Start With A Network Assessment
At no cost or obligation, we’ll come on site to perform a complete network assessment to see if your network is properly maintained for maximum speed, security, and performance. We’ll look for hidden problems like spyware, failing hard drives, or out-of-date security patches, as well as check your network’s security, system back ups, and other critical maintenance issues that can turn into extended downtime and expensive repair bills.