From day one our focus has been customer service. Our customers will always come first and we display that with everything we do. We have a very high customer retention rate, mostly due to one simple approach.
Treat people the way we would like to be treated and run our business fairly and honestly.
We have been working with Claudiu and Vox Connect in various forms since 2009. Over the years, they have helped us put technology systems in place that allow us to run the organization efficiently. One of the most valuable aspects of their service is how quickly they have responded to our technical issues. We highly recommend Claudiu Cionca and Vox Connect to any business or organization looking for a reliable and accountable company to run their IT network.
Chicago Child Care Society was using an in-house PBX that was expensive to maintain and difficult to manage. When employees switched offices, the also switched phone extensions. The company has offices in three locations and needed a solution to bring all locations under one system for easy management.
Vox Connect deployed new gigabit network switches and optimized the local network for all three locations for high-quality voice calls and fast data transfers. After switching to Vox Connect phone service, the expense to manage the old in-house PBX was eliminated. Employees now can switch offices, even office locations and keep the same extension. Employees never miss a call by using the Follow me feature. Voicemails are now delivered via company email. The phone system can now be monitored online, from anywhere.
“By switching to Vox Connect, we were able to get the new features we needed while also cutting the cost of our phone service nearly in half!”
Optimus Realty was using aging networking equipment to connect its hybrid phone system to a VoIP service provider. As a result, data and voice services weren’t running as quickly and reliably as the business needed. Also, the company’s traditional phone system couldn’t provide call routing via an auto-attendant. This lack of call routing was impacting office productivity.
Vox Connect upgraded the Optimus Realty network switches and optimized the local network for high-quality voice calls and fast data transfers. Vox Connect also implemented a call routing plan to get calls to the right people automatically, even if they’re working outside the office. Optimus Realty is also now using e-fax and voicemail transcription services, both delivered via email. The new VoIP phone service with the key features listed plus many more is saving Optimus Realty 45-percent monthly compared to its previous phone service.
“I love that Vox Connect is local. The in-person, on-site service makes them very easy to work with.”
GB Transport was looking to lower telecommunications cost and better handle calls outside of business hours.
Vox Connect helped the customer intelligently route calls based on time and day using an auto-attendant. GB Transport is also using the find me/follow me feature to route calls across multiple lines as well as saving 50-percent on its monthly phone service bill.
“Moving my phone service to the cloud with Vox Connect gave me more time to focus on my business instead of on managing and troubleshooting our phones.”
CG Realty Group needed a nimble phone system that could keep pace with their changing business needs.
Vox Connect deployed new network switches and optimized the CG Realty Group local network for high-quality voice calls and fast data transfers. After switching to Vox Connect phone service, the customer was able to make call routing and user changes much more quickly and easily. CG Realty was also able to take advantage of voicemail to email transcription and e-fax, all while saving 45-percent monthly compared to the previous phone service.