7 Things We Do Better

In the Chicago metropolitan area, there are dozens of IT services companies and “computer guys” you can call for support. The question is, who can you trust to actually do the job right?

Make the wrong choice and you could end up paying thousands of dollars for IT support and still be frustrated with ongoing technical glitches, extended downtime, slow internet, and possibly even critical data loss or security breaches.

If you don’t want that kind of stress in your life, then you should call us. Here are the 7 reasons why:

  1. We are established
  2. Vox Connect has been serving small businesses and non-profits since 2006. Our founder, Claudiu Cionca, brings a wealth of knowledge and experience of nearly 20 years in managing IT and VoIP solutions for businesses.

  3. We are certified experts who support your business
  4. We have partnered with Continuum to deliver you best-in-class Help Desk solutions that already support 56,000 users with exceptional satisfaction rates. You can enjoy peace of mind knowing that our professionally-trained, well-paid team of technicians can quickly and efficiently resolve even your most complex technical problems. Technicians, not a receptionist, answer your calls, and can be contacted via live chat, phone, or email.

  5. We don’t cut corners

    Our clients expect things done right the first time so they don’t have to deal with do-overs and wasted time. They would rather invest a bit more in the right tools, technology, and infrastructure upfront than try to save every penny. That’s not to suggest that our best clients are foolish in their budgets and spending — just the opposite. They simply know that a quality system and the right plan are far more important than saving a couple of bucks.

  6. We provide ridiculously fast response to clients
  7. We know that with so many pressing deadlines and demands on your time, you need someone who will just get things done right and fast. In fact, that’s why our service plans are designed to take complete responsibility for everything IT-related in your business. Our number 1 goal is to minimize your involvement in any technical problems and eliminate anything that would slow down productivity and progress.

  8. We don’t take part in finger-pointing or blame game
  9. You won’t hear us telling you “that’s not our problem,” “we can’t handle that for you,” or “you’ll have to call XYZ company to get that problem resolved.” We simply get it done and don’t quibble over who caused it or whose problem it is. If you’re the kind of CEO who just wants to have everything resolved, we’re ideal for you. However, if you are the kind of person who wants to try to maintain part of your IT systems on your own to save a bit of money and only call us in when you run into a roadblock or problem you can’t resolve, then we won’t be an ideal fit for you.

  10. We guarantee absolute 100% satisfaction
  11. We spend the time necessary to get to know your business, your budget, and just what you expect. Only then do we give you the IT services you actually need, not just what we want. Our IT consulting and technology support services will give you the satisfaction you deserve. We will bend over backwards to make you happy with our IT management and network support services.

  12. We expect accuracy with our billing
  13. Your invoice will be accurate and completely spelled out, guaranteed. All IT management services charges are pre-approved by you, so you’ll always know what you are paying for.

When you combine our proactive approach with our high-touch client communication, it is easy to understand why our clients view us as their Trusted Technology Advisor. They know they can rely on Vox Connect to make the right call regarding the technologies that keep their respective businesses growing.