Vox Connect is a cloud-based VoIP phone systems provider serving Chicago’s small and medium-sized businesses. Our high-quality cost-effective telecom services are custom-designed to fit your business – and your budget. We’ll work with you to learn about your existing telecom infrastructure, understand your telecom needs and customize the configuration of your cloud-based VoIP phone system ( also known as cloud based PBX or cloud hosted PBX ) to meet the specific needs of your business. We provide a free on-site telecom and IT network assessment, configuration and installation.
Also providing Managed IT services, Vox Connect offers a complete technology solutions enabling Chicago’s small businesses to maximize their voice and IT technology, while keeping costs in check. With proactive approach to technology and infrastructure management, our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.
We know how frustrating phone and computer problems can be for a business. We also understand how difficult it can be to find a dependable computer expert that is easy to reach, responds quickly to your calls, and who will give you honest, straightforward advice you want.
“By switching to Vox Connect, we were able to get the new features we needed while also cutting the cost of our phone service nearly in half!”
Optimus Realty: Real Estate Brokerage, Development, and Management
- Intelligent call routing
- Network optimization
- Voicemail and fax delivered via email
- 45% monthly savings
Optimus Realty was using aging networking equipment to connect its hybrid phone system to a VoIP service provider. As a result, data and voice services weren’t running as quickly and reliably as the business needed. Also, the company’s traditional phone system couldn’t provide call routing via an auto-attendant. This lack of call routing was impacting office productivity.
Vox Connect upgraded the Optimus Realty network switches and optimized the local network for high-quality voice calls and fast data transfers. Vox Connect also implemented a call routing plan to get calls to the right people automatically, even if they’re working outside the office. Optimus Realty is also now using e-fax and voicemail transcription services, both delivered via email. The new VoIP phone service with the key features listed plus many more is saving Optimus Realty 45-percent monthly compared to its previous phone service.
“I love that Vox Connect is local. The in-person, on-site service makes them very easy to work with.”
GB Transport: Transportation Services
GB Transport was looking to lower telecommunications cost and better handle calls outside of business hours.
Vox Connect helped the customer intelligently route calls based on time and day using an auto-attendant. GB Transport is also using the find me/follow me feature to route calls across multiple lines as well as saving 50-percent on its monthly phone service bill.
“Moving my phone service to the cloud with Vox Connect gave me more time to focus on my business instead of on managing and troubleshooting our phones.”
CG Realty Group
CG Realty Group needed a nimble phone system that could keep pace with their changing business needs.
Vox Connect deployed new network switches and optimized the CG Realty Group local network for high-quality voice calls and fast data transfers. After switching to Vox Connect phone service, the customer was able to make call routing and user changes much more quickly and easily. CG Realty was also able to take advantage of voicemail to email transcription and e-fax, all while saving 45-percent monthly compared to the previous phone service.
Chicago Child Care Society
Chicago Child Care Society was using an in-house PBX that was expensive to maintain and difficult to manage. When employees switched offices, the also switched phone extensions. The company has offices in three locations and needed a solution to bring all locations under one system for easy management.
Vox Connect deployed new gigabit network switches and optimized the local network for all three locations for high-quality voice calls and fast data transfers. After switching to Vox Connect phone service, the expense to manage the old in-house PBX was eliminated. Employees now can switch offices, even office locations and keep the same extension. Employees never miss a call by using the Follow me feature. Voicemails are now delivered via company email. The phone system can now be monitored online, from anywhere.